Frequently Asked Questions

What is OEM?

OEM is an abbreviation for Original Equipment Manufacturer. OEM software functions the same as Retail software but is designed to come pre-packaged with a new computer system. OEM software typically comes as a reduced packaging product meaning that the manual will be smaller and more compact in the packaging versus the retail box version of the same product. OEM products contain all necessary materials for a single installation. This typically consists of the integrated license, CD, and key code or COA. Not all OEM comes with the COA. OEM product does not come packaged in a Retail Box. OEM's do not typically come with manuals (there are some exceptions however) and there is no technical support provided by the manufacturer. Limited Technical Support may be provided by WebCommunitySoftware.com on a fee basis. OEM Product contains a help file located on the CD for your convenience. Installation of OEM software on an existing computer system would require the addition of new "qualifying" hardware to your PC or laptop. This hardware need not be purchased from WebCommunitySoftware.com. There is not a specific list of hardware that must be purchased; you may choose a new mouse, to add some more memory, a new video card, or any new hardware that you may need. By purchasing OEM software from WebCommunitySoftware.com you become a "System Builder" and you are responsible for adherence to all requirements in the EULA and all required upgrades both hardware and software. You are also responsible for technical support on the product. Do not purchase OEM products if you are unsure of your responsibilities.

What is OEM CD / Key?

OEM is an abbreviation for Original Equipment Manufacturer. OEM software functions the same as Retail software but is designed to come pre-packaged with a new computer system. OEM software typically comes as a reduced packaging product meaning that the manual will be smaller and more compact in the packaging versus the retail box version of the same product. OEM products contain all necessary materials for a single installation. This typically consists of the integrated license, CD, and key code. OEM CD / Key software does not include a COA, but does come with the product key for installation and registration with the manufacturer. OEM product does not come packaged in a Retail Box. OEM's do not typically come with manuals (there are some exceptions however) and there is no technical support provided by the manufacturer. Limited Technical Support may be provided by WebCommunitySoftware.com on a fee basis. OEM Product contains a help file located on the CD for your convenience. Installation of OEM software on an existing computer system would require the addition of new "qualifying" hardware to your PC or laptop. This hardware need not be purchased from WebCommunitySoftware.com. There is not a specific list of hardware that must be purchased; you may choose a new mouse, to add some more memory, a new video card, or any new hardware that you may need. By purchasing OEM software from WebCommunitySoftware.com you become a "System Builder" and you are responsible for adherence to all requirements in the EULA and all required upgrades both hardware and software. You are also responsible for technical support on the product. Do not purchase OEM products if you are unsure of your responsibilities.

What is DSP?

DSP is an abbreviation for Distribution Service Partner. DSP software is OEM versions of the software and originate from one of the Authorized Distribution Companies that currently have contracts with Microsoft to replicate and/or distribute their products. This is further assurance that the software you are purchasing is legally licensed and 100% legitimate.

What is Academic?

Academic products have the same functionality as non-academic products. The difference is in the License. This product is not to be used outside an educational environment.

Are You Eligible for Academic Pricing?

Customers meeting the criteria below are eligible to acquire Microsoft Academic Edition (AE) products in the programs indicated and are defined as qualified educational users:

• Educational Institutions
• Administrative Offices & Boards of Education
• Teachers, Faculty and Staff
• Higher Education Students
• Public Libraries
• Public Museums
• Home-School Programs

For more information on Academic Licensed Products visit:
http://www.microsoft.com/education/?ID=Eligible

What is Retail?

Retail Box software comes in the manufacturer's RETAIL Packaging. This packaging normally consists of a colorful outer box. This is normally what you would find on the shelf of a retail computer/software outlet. This software normally comes with manuals, the License, CD, and key code. The manufacturer is responsible for technical support of retail boxed products under the manufacturer's terms and conditions. Installation of retail software does not require the addition of any new hardware to your pc or laptop.

What is a License/License pack?

License/License packs- These products are used for compliancy issues, ie. Lost licenses that need replacing, adding clients to a server, etc. These products do not contain CD's and may not contain a COA, depending on the product. Some license packs contain key codes or diskette's for the installation of the additional licenses to the existing software packages on your computer. Many of these licenses however are installed on the "honor system". These license are to be used for license compliancy purposes only and should not be used for circumventing the OEM or Retail installation procedures. The end user assumes all responsibility regarding use of these products.

Microsoft License Pack (MLP) For some products, a single license to install and use one additional copy of the software. MLPs are not part of any Microsoft Volume Licensing program, and may be acquired separately through a Solution Provider or reseller.

What is NFR?

NFR products are for evaluation and demonstration purposes only. Meaning if you were thinking of buying this product to use in a commercial environment and did not know if it is the right product for you, then you could purchase the NFR copy to see if it meets your needs. Secondly, you could use this product for demonstration purposes, such as on a floor model of a server or computer line of products that you sell. Use of the NFR product in a commercial environment is not permitted according to the End User License Agreement. Meaning, you cannot buy this product and run your company servers off of it. The NFR product is full packaged product and will perform exactly like the commercial product of the same type. Some products may "cripple" themselves after an evaluation period. If you find that the NFR product works for your needs after the evaluation period you may upgrade from that product to the full commercial product by simply acquiring the upgrade license from the manufacturer at a substantial cost. WebCommunitySoftware.com can provide you with this license or the full commercial product at a somewhat lower price when and if you decide to go with the product for use in a commercial environment.

What is Damaged Box?

A damaged box product is one that has been damaged in shipment to us. The damage is mainly to the outside of the box and may include but not limited to: Scratches, dents, crushing and cuts to the external packaging. The software inside the package is thoroughly inspected and is guaranteed to be in full working order.

What is Retail Media?

Retail Media is software that is sold in Jewel Case or sleeve packaging. It is a full retail product but does not typically contain manuals or a box.

What is DVD Box?

DVD Box refers to packaging only. The media included is in CD-ROM formatted unless stated otherwise.

What is an Open License?

Open Business License allows customers to save on estimated retail prices by placing an initial order for five or more licenses. With Open Business, customers can combine any set of Microsoft products to qualify for the five-license minimum. After the initial order, customers can benefit from volume pricing for all licenses for the remainder of the term of their Open License authorization number.

What is a Retail License Pull?

A retail license pull is a Full Retail License that has been salvaged from another wise un-sellable product. The products from which these licenses come from are generally damaged or destroyed in transit and can no longer be sold.

What is Other?

Products that neither come as OEM or Retail.

What is a Kit?

A kit is normally one or more products that will yield the full version of a product when combined together. These products would normally be an older version of the full version software or a qualified upgrade product and the newer product upgrade. These products in combination with each other will yeild the full version of the product advertised.